Terms of Purchase 

It is the buyer's responsibility to carefully read the following terms of purchase before purchasing available animals. Please contact us for any inquiries or questions before purchasing.

All Sales are Final

PhD Exotics does not offer cash refunds. Please do your research on the animal you're interested in purchasing beforehand. We are happy to answer any questions you may have about our animals. 

Satisfaction Guarantee

  • Genetics - Each animal comes with a 100% genetic guarantee. A certificate containing a photo ID will be supplied for heterozygous morphs
  • Gender - Each animal is 100% guaranteed to be correctly sexed
  • Health - Every animal is guaranteed to be of perfect health and feeding at the time of purchase, unless communicated and agreed upon before the time of purchase
  • Live Arrival- This is guaranteed if the following circumstances are met: 1) someone is available to sign for the snake, 2) there are no delays and mishandling from the shipper, 3) shipping is done for temperatures are between 38 and 90 degrees Fahrenheit (shipments outside of these temperatures are at the buyer's discretion)
  • 24 Hour Guarantee - In the event of  a problem, PhD Exotics must be contacted and notified immediately within 24 hours of delivery by phone and sent photo evidence of the problem. The buyer will receive either a credit worth the value of purchase or sent a replacement animal at our discretion

Deposits and Payment Plans

All deposits are non-refundable unless the animal becomes non-deliverable outside of the buyer's control.  Below is our standard payment plan. Other payment plans can be discussed and tailored to certain situations we see fit.

PhD Exotics offers a standard 30 day payment plan requiring a 25% deposit for purchases at or above $1000. The payment patterns within the 30 days is completely flexible, meaning payments could be made weekly, or the full remaining balance paid on the 30th day. If the animal is not paid in full within 30 days, we reserve the right to put the animal for sale once again. If the animal is sold to another buyer, any funds paid towards that animal by the previous buyer will become credit for the purchase of another animal. 

Shipping

PhD Exotics provides shipping quotes upon your request. We usually ship overnight Monday-Wednesday for next day delivery via FedEx. In most areas, packages arrive by 10:30am.  Animals are professionally packed in insulated shipping boxes with heat packs if necessary. 

We do not ship any animals until it is paid in full. Any checks, money orders, or e-checks are to be cleared before shipping. If there are any problems, PhD Exotics must be notified within 24 hours per our live arrival guarantee.
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